Help Center & FAQs
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You can track your order by clicking on the tracking link in the shipping
confirmation email, or by navigating to "My Orders" in your profile and clicking
the "Track Order" button.
Most products can be returned or exchanged within 15 days of delivery. The item
must be in its original packaging with tags intact. Some categories like
innerwear, cosmetics, or customized items are non-returnable.
You can cancel your order directly from the "My Orders" tab on our website or
app before the shipping process begins. If it is already shipped, you can refuse
the shipment at delivery.
Shipping Information
We offer free standard shipping on orders of ₹799 or more. For orders below
₹799, a shipping fee of ₹79 is applied.
Currently, we cannot guarantee specific time slots. Deliveries are made by our
courier partners between 9:00 AM and 7:00 PM.
You can check if delivery is available in your area by entering your PIN code on
the product description page.
Order Tracking & Delivery
Please check with your neighbors or building security first. If you still cannot
find your package, contact our customer support team within 24 hours of the
marked delivery.
Our courier partners make up to three delivery attempts. If a delivery attempt
fails, they will try again on the next working day. You will receive an SMS
update regarding the re-attempt.
Delays can occur due to bad weather, transit challenges, public holidays, or
high festive volumes. We will keep you updated via email/SMS with a revised
delivery date.
Cancellations & Modifications
Address modifications are only possible before the order status changes to
"Shipped". Go to "My Orders", choose the active order, and select "Modify
Address" if available.
No, we cannot add items to an existing order. You will need to place a separate
order or cancel the current one and place a new order.
Refunds are processed instantly upon cancellation. Depending on your
bank/payment method, it takes 3 to 7 business days to reflect in your account.
Sign Up and Login
Please check your network connection and verify if you entered the correct phone
number. If the delay persists, try requesting the OTP via Call or log in using
your password.
No, you cannot change your primay gmail and mobile number after successfuly
register.
Payments
We accept all major Credit/Debit Cards, UPI (GPay, PhonePe, Paytm), Net Banking,
and Cash on Delivery (COD).
Card transactions can fail due to incorrect details, insufficient funds, network
timeouts, or your bank blocking online usage. Please retry with a different
method.
COD is available for most locations for orders up to ₹10,000. High-value orders
or select remote pin codes might require online prepaid options.
Coupons and "My Cashback"
In your shopping bag/checkout page, click on "Apply Coupon", select the coupon
that gives the best discount, or type the code manually, and click "Apply".
Coupons might fail if the order total is below the minimum spend requirement, if
the coupon is expired, or if the items in your cart are excluded from coupon
discounts.
Gift Cards
Go to the Gift Cards page, choose a theme, enter the recipient's email address,
select/enter the gift card value, and complete the payment. The card will be
delivered via email instantly.
Go to Profile > My Gift Cards. Click "Add Gift Card", enter the 16-digit card
number and the 6-digit PIN, and the balance will be added to your account
instantly.
Yes, you can add multiple Gift Cards to your account and their values will
stack. You can then use the combined balance at checkout.
E-mail verification policy
Email verification helps prevent fraudulent account creation, ensures you
receive crucial order updates and invoices, and keeps your account secure during
password resets.
When you are sign-up a verification OTP is sent to your Gmail address.
And put it into at signup OTP to complete the verification process.
Verification links are valid for 24 hours. You can request a new verification
link by going to your Account Profile page and clicking "Resend Verification
Link".
Open Box Delivery
With Open Box Delivery, the delivery agent opens the product packaging in front
of you. You can inspect the product for physical damages, incorrect items, or
missing accessories before accepting the delivery.
The delivery partner is only responsible for physical inspection (e.g. damages,
correct model). They are not authorized or equipped to plug in, turn on, or test
the working condition of the product.
You must reject the delivery on the spot. The delivery agent will take the
package back, and we will automatically initiate a replacement or refund.
Super Coins
Super Coins are loyalty points awarded for purchases.
You can continue to redeem your accumulated Super Coins for brand vouchers,
coupons, or partner services.
You can check your coin balance, history, and active reward coupons by visiting
the "SuperCoins Zone" under your Profile menu.